Refund policy
Our Commitment to You
At Myoraah, every garment is thoughtfully designed, carefully crafted, and thoroughly quality-checked before it reaches you.
We understand that occasionally an exchange or return may be required, and we aim to make the process as smooth and transparent as possible.
By placing an order on our website, you agree to the terms outlined in this policy.
Exchange & Return Window
We offer a 7-day return and exchange window from the date your order is delivered.
Requests submitted after 7 days of delivery may not be eligible for exchange, return, or store credit.
Exchange Options
Eligible products may be exchanged for:
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A different size in the same style (subject to availability)
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Another product of equal or higher value (any price difference must be paid)
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Store Credit for future purchases on Myoraah
Refund Policy
At this time, Myoraah does not offer monetary refunds.
Approved returns will be processed in the form of Store Credit, which can be redeemed on future purchases made through our website.
Store Credit Terms
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Store Credit is valid for 90 days from the date of issue.
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Store Credit cannot be redeemed for cash.
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Store Credit is non-transferable and may only be used by the original purchaser.
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Any unused balance after the validity period will automatically expire.
Eligibility for Return or Exchange
To qualify for a return, exchange, replacement, or store credit, the item must:
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Be unused, unworn, and unwashed
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Have all original tags and labels attached
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Be returned in its original packaging
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Be free from stains, perfume, makeup marks, alterations, or damage
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Be accompanied by a valid order confirmation or proof of purchase
Products that do not meet these conditions may not be approved.
Products Not Eligible for Return, Exchange or Store Credit
The following items are not eligible for return, exchange, refund, or store credit:
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Products purchased during clearance sales
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Products purchased under special promotional offers, unless otherwise stated
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Customized, altered, or made-to-order products
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Gift cards or previously issued store credit
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Products that have been worn, washed, altered, damaged, or used after delivery
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Products returned without original tags, packaging, or proof of purchase
All clearance and sale purchases are considered final sale.
Damaged, Defective or Incorrect Products
While we take great care in preparing every order, if you receive:
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A damaged product
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A product with a manufacturing defect
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An incorrect item
Please contact us within 48 hours of delivery and share clear photographs along with your order details.
Upon verification, we will arrange a replacement, exchange, or store credit at no additional cost.
Return Shipping
For exchanges requested due to sizing preferences, fit concerns, or change of choice, customers may be required to bear the return shipping charges.
If the return is approved due to a manufacturing defect, damaged product, or an incorrect item sent by Myoraah, return shipping costs will be covered by us.
We recommend using a reliable and trackable courier service when returning products.
Processing Time
Once the returned item is received and successfully passes our quality inspection, the exchange or store credit will be processed within 5–7 business days.
Store Credit details will be shared via the email address used while placing the order.
How to Request a Return or Exchange
To initiate a return or exchange request, please contact us within 7 days of receiving your order.
Email: hello@myoraah.in
Please include:
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Order Number
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Reason for Return or Exchange
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Photographs (if the item is damaged, defective, or incorrect)
Our team will guide you through the next steps.
Need Assistance?
For any questions regarding returns, exchanges, replacements, or store credit, please contact us:
Email: hello@myoraah.in
Phone: +91 7887863636
We are always happy to assist.
Final Decision
Myoraah reserves the right to approve or decline any return, exchange, replacement, or store credit request after inspection of the returned product and verification of compliance with this policy.